When we started servicing local electrical clients back in the 1990’s, we were able to self-perform all our contracts. As our client base grew to include all 50 states, we had to devise a plan to make sure that our satellite technicians performed at the same high standards as our in-house team. Over the years, we’ve identified key elements in technology and customer service that ensure continuity in the level of work and support Solis clients expect.
Technology
We pride ourselves on intelligently applying technology in a way that brings value to our clients. Our vision includes efficient, nimble systems that serve our clients and keep Solis at the forefront of the industry. The technology we employ serves in estimating, routing, tracking and back office processes.
Proprietary Software
It’s not uncommon for clients’ service programs to overlap with projects being implemented and jam up the process. Multiple databases can mean that the “projects” group doesn’t know what “service” is doing. We’ve seen how this slows projects down and results in unnecessary expense. Not at SOLIS.
We have developed proprietary software for scheduling both service and projects. All of the data is right there, completely transparent to everyone. The same system also houses special site preferences and material requirements, as well as other site specific information, which means we arrive prepared and don’t require second trips.
Audit and Proposal Systems
The software we’ve developed has an audit and proposal system that is a leader in the industry. At its core is a powerful custom application. Our auditors quickly move through a facility, capture the needed information and electronically send it back to our estimators. You can expect a very accurate, highly professional analysis, including:
- Pricing of labor and new equipment
- Energy savings including consumption, demand and peak demand
- Reduced maintenance cost due to new equipment
- Utility rebates and government tax incentives (EPACT)
- Payback and return on investment
- Before and after photos and descriptions of the equipment
- Financing options
- PDF and Excel outputs, as needed
Customer Service
The relationships we’ve built over the years are essential to our success. Customer service practices include responsiveness in the field, centralized management and a single point of contact. All of this leads to best practices that save time, money and guarantee that every job is well done.
Technology has taken us beyond pushpins in a map. Our team works with employee profiles, locations, traffic patterns, weather, job specifics, priorities and more that have to be evaluated. SOLIS systems and personnel get it done as efficiently as anyone in the industry.
Our approach ensures we provide a high level of continuity, while allowing us to effectively manage the most important priorities…yours.
Ready to find out more?
CONTACT US or call 888.600.6811
SOME OF OUR CLIENTS
